Troubleshooting

Wallet and setup

Symptom	What to check
Wallet cannot connect	Unlock the wallet, check site permissions and competing extensions, and retry with the intended address
Wrong signing wallet	Compare the Owly login, trading owner, and funding addresses. They can differ; return to the wallet requested by the current step
API Wallet setup asks for funding	The owning address is not yet activated on Hyperliquid. Complete the embedded deposit and wait for activation before Unified Account and API authorization
Address rejected as owner	Use the owning Hyperliquid user wallet, rather than an agent, vault, or native sub-account address
No native sub-account available	Check the logged-in master, refresh the list, and use the create option only when eligibility and capacity checks pass
Account limit reached	All three supported types share the limit of 10 active Owly trading accounts
API Wallet authorization fails	Review its expiry and available Hyperliquid API Wallet slots, then complete the pending authorization with the correct master

An expired Owly login session and an expired Hyperliquid trading authorization are different problems. Reconnect and sign in for the former; update the account’s trading authorization for the latter.

Deposits, swaps, and withdrawals

Use the correct entry point. Trade funds the logged-in owning wallet; Accounts links API Wallet and native sub-account users to Hyperliquid. LeverAcc buttons open its embedded interface. See Asset Management.
Wrong network or asset: the integrated Trade flow uses Arbitrum One mainnet and deposits USDC, with an optional USDT-to-USDC preparation. LeverAcc HYPE belongs on HyperEVM. Verify the transaction’s actual network and token.
Swap unavailable: gasless swaps depend on provider configuration, supported approval methods, balances, and a fresh quote. Prepare the required asset yourself if no supported quote is offered.
ETH prepared but HYPE still missing: LeverAcc checks them independently. Complete the remaining preparation and recheck balances.
Pending or unknown submission: resume the original operation and check status. Use its source transaction hash when prompted; do not send another transaction until the result is known.
Withdrawal rejected: check owning-wallet identity, Unified Account mode, withdrawable balance, and live fees. The Trade amount must exceed both 0.2 USDC and the applicable fee.
Deposit not visible: compare the funded account address, source transaction, and destination balance. A successful wallet submission does not prove credit on Hyperliquid.

Strategies and account access

Symptom	What to check
Legacy managed account cannot start a bot	This account type is retired for start/restart/configuration updates; stop or close remaining automation and use its supported withdrawal route
LeverAcc cannot start copying	Confirm project binding, execution-wallet authorization, funding, and current availability; pending-order copying is unsupported
LeverAcc missing from Grid	The current Grid Bot account selector excludes LeverAcc accounts
Trades not copied	Check bot state, authorization validity, available collateral, enabled markets, coin filters, minimum sizes, and source activity
Different position sizes or entry prices	Copy ratio, market movement, rounding, configured filters, and margin availability can change execution
Manager removed but bot still running	Removing management access does not stop bots. The owner must stop or close the bot separately
Grid trailing controls disabled	Trailing is currently unavailable in the user interface; saved backend fields do not enable it here

SL/TP thresholds are not automatically populated protective defaults. Check the saved settings and Risk Management.

Balances and charts

Compare the same trading account address and time period. Account value is not withdrawable balance. ROI can be unavailable when valuation scope or cash-flow history cannot be established; it should not be read as zero. Refresh and check Portfolio & Navigation for metric definitions.

Support

Contact Telegram support or support@owly.fi. Include public account addresses, issue time, network, transaction hashes, and redacted screenshots. Never send private keys, seed phrases, session tokens, or wallet backups.

Introduction

Our Advantages

User Guide

API & Integrations

FAQ

Updates

Community

Legal

Troubleshooting

Wallet and setup

Deposits, swaps, and withdrawals

Strategies and account access

Balances and charts

Support

​Wallet and setup

​Deposits, swaps, and withdrawals

​Strategies and account access

​Balances and charts

​Support

Wallet and setup

Deposits, swaps, and withdrawals

Strategies and account access

Balances and charts

Support